Voice Processing System

Toshiba Voice Mail Systems

Voice Processing System voice processing system Voice Processing System call 1The telephone system can automatically reroute unanswered outside calls to the InMail Automated Attendant. Voice Mail Overflow ensures that InMail picks up calls that do not go through. This allows callers to leave a message rather than having to call back later. Voice Mail can be the overflow destination for the following types of calls:

  • Direct Inward Line (DIL) Overflow
  • A trunk that directly rings an extension can overflow to that extension’s mailbox if not answered.
  • Incoming Ring Groups

A trunk ringing an extension’s line keys can overflow to the InMail Automated Attendant.

  • Department Calling Groups

A call to a Department Group master (pilot) number can overflow to InMail if unanswered. The
overflow destination is the Group Mailbox assigned to the Department Group. The Group Mailbox
can be a:

  • Call Routing Mailbox

This gives the Department Group caller additional dialing options if their call is unanswered.

  • Announcement Mailbox

This plays a prerecorded announcement to the Department Group caller if their call is
unanswered. The Announcement Mailbox can then hang up or provide additional dialing options.

  • Subscriber Mailbox

The Department Group caller can leave a message in the group master mailbox. A Member of the
group can then retrieve the message later on.
The call into the Department Group can be one of the following:

  • A Direct Inward Line to the Department Group master (pilot) number.
  • A Screened Transfer from the InMail Automated Attendant to the Department Group master (pilot)
  • An Unscreened Transfer from the InMail Automated Attendant to the Department Group master(pilot) number.

CommPros Can

  • Act as a personal search engine for quality products and services
  • Project manage the installation and maintenance of your systems
  • Work in full partnership with you to take the stress out of technology management
  • Formulate a custom solution for your office so you are interacting with customers using optimized communications technologies
  • Provide staff which includes highly experienced project managers & technical specialists
  • Work with clients large & small through out the United States
  • Interface fully with all carriers and data providers including costs analysis, service issues and adds, moves or changes



Digital Phone Systems

IP Telephone Systems

Cloud-Based Systems

Voice/Data Wiring